Just a job, no potential for a career with this company. - Analyst AmTrust Employee Review

2.0
Mar 4, 2015
Recommend
CEO approval
Business outlook

Pros

None really, this is a punch-in/punch-out type company to work for (so I guess not having to work more that the required 40 hours can be seen as a pro so many). Apathy is a common trait seen across all employees.

Cons

AmTrust acquired a company I was with and offered most of us positions. Same pay, worse benefits (less coverage for higher premiums) and a severe cut to vacation days. There was also a pay freeze with our former company that AmTrust is carrying on with us meaning that it has been 2 years without raises for us workers (despite the fact that public transit costs continue to rise every 6 months and most of us take public transit to work). After 6 months of acquiring us, they have yet to give us back simple things that the former company cut to save money: forks/spoons/knives in cafeteria, hand soap in cafeteria/breakroom, offering professional development classes, fixing broken microwaves in the building. HR is difficult to research. You receive an automatic reply that they get asked a lot of questions so they may not have time to answer you. You need to ask your manager to contact them in order to ask a simply question. They also have you clock in and then out whenever you are at your desk (instead of the trust based system of logging your hours). There is overall very little trust between the company and its employees. There is no chance for career growth or development as they seem to hire all levels of management from outside the company.

Explore other reviews about AmTrust

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work hours. Great co-workers. My co-workers are friendly, easy to talk to and are willing to help you if they are able to.

Cons

Systems can give you issues at times and make it difficult to get work done.

2.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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