Terrible career move. - QA Analyst AmTrust Employee Review

1.0
Aug 3, 2014
Recommend
CEO approval
Business outlook

Pros

If you're looking for a just where you can just slack off and do nothing, this is the place. Most of the people do next to nothing, and all the work is carried on the backs of a few select people. The processes are broken or non-existent, but instead of fixing them, they just keep throwing more people at it. So they hire lots of people who get no training and it's easy to collect a paycheck without doing anything. Some people play video games, some people watch movies on their phones, and some just read e-books all day. Management is too clueless to notice, and when they do, they don't have the backbone to do anything about it.

Cons

Nothing you learn here will be of any use. They don't follow any processes that would be considered standard for the industry. So no matter how long you spend here, your experience is worthless anywhere else, and you'll need to start over. No one in management has relevant experience in the field either, so they have nothing to teach you. Their primary goal is to create a believable act for when SOX audit time comes that they adequate change management procedures, even if they don't follow those policies most of the time, and doctor the data later. Pay is also sub par. You can make 30-50% more working almost anywhere else in a comparable position. If you care about your career at all, you won't tank it by working here.

Explore other reviews about AmTrust

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Team and Management, Company Holidays, Advancement Opportunities,

Cons

Current system inhancements can make things make things slow at times

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AmTrust Response
2w
Thank you for sharing your experience with us.
2.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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