Decent pay but broken organizational structure (IT) - Anonymous employee AmTrust Employee Review

2.0
Apr 30, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay is decent. Great work life balance.

Cons

-There are very few well-though out processes at Amtrust. -Too few mid-level managers that are managing too many product teams. --Most of mid-level management is populated by programmers who are under-resourced and are just moving from one fire to the other. --There is no vision regarding what direction a product should go, bugs repeatedly reappear, and developers are left to fend for themselves as mid-level management has no bandwidth to institute training, process, or direction on how to solve basic problems. -Most tasks could easily be automated if well-thought out processes existed. It kind of saps morale when one realizes ones talents are needlessly being devoted to unnecessary repetitive tasks. -The organizational structure of the company outside my department (and even to a degree inside my department) is a mystery to me.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Very flexible and has a good community. It prides itself on bettering itself and its employees. Already have learned a lot in my first three weeks

Cons

Some employees could use better communication

2.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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