Think hard before taking a job at AmTrust Cleveland - Anonymous employee AmTrust Employee Review

2.0
Jan 2, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many nice co-workers, Nice location with a lot of parking options nearby, including a parking structure attached to the building. In the department I was in, salaries were very competitive.

Cons

Unfortunately, even the best salaries cannot make up for the toxic work environment. Human Resources caters to immature and unprofessional employees who constantly complain about co-workers, supervisors and managers, which just reinforces and escalates that behavior. The company is growing too fast through acquisition after acquisition with very unrealistic expectations about the time it should take IT and related departments to assimilate the acquired business into AmTrust's system. Much of the "senior" management team is relatively young, and seem to believe that walking into a meeting and screaming at people will get things done. Is it a Workers Comp company, or a P&C company, or a warranty company?? This is an organization that needs to decide what it wants to be and learn how to do it right.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Very flexible and has a good community. It prides itself on bettering itself and its employees. Already have learned a lot in my first three weeks

Cons

Some employees could use better communication

2.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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