Pros
free lunch, great co-workers, and OK benefits through Cigna.
Cons
As a start, wages here are abysmal compared to other CSR roles and positions elsewhere you are highly overworked as the call center queue is very busy with very fishy and scammy billing practices being performed by our billing team which we at patient support have to continually LIE to patients about. Processes and billing changes weekly if not daily so keeping up with expectations and what to tell patients is confusing at times and causes a lot of patients to burn bridges with the company. Productivity and numbers are pushed heavily on reps and morale is extremely low. Also there are no bonus' here for corporate employees as territory managers are more highly valued here to push DME's to physicans and clinics. There is however an exception of referring someone to Zynex for corporate employees but no financial incentives for your contribution and time here at Zynex. Work and life balance here is very unaccommodated, there is only accrued PTO, if you miss work you are expected to use your PTO as there is no unpaid time here available here or to work Saturday if you do not have enough PTO avaliable to make up for the time you were not in office. I did learn however a lot about medical and insurance billing along the way and I enjoyed my colleagues and managers which made this job bearable and made lots of meaningful connections throughout my time here but if you are looking to grow there is a lot of favoritism and cliquiness here so good luck. Also, all the five star reviews are paid for with either Z-Bucks (haha) or 5-10 gift cards so beware of all the five star reviews listed on here and Indeed. Also since writing this the company fired/laid off an entire department with no warning and has last 15% in profit as a MAJOR insurance company has stopped payment due to their scummy billing practices. ALSO the CEO has photos of himself plastered in the cafe portraying himself as a 'rockstar' if that tells your enough about his ego then idk what else to say.