Tier 1 Supervisor bullies agents and treats them like children. This is done through passive aggressive comments and jokes, though they are insulting and uncalled for. The same supervisor will talk about people poorly behind their backs and then remind agents that it is a potential job-ending offense to discuss what was spoken about "during coaching," which is what they call their one-on-ones. Tier 2 supervisor holds Tier 2 to a standard that is almost impossible for their short staff to meet, and then the manager and Vice President belittle them and bully them when they cannot provide the impossible. The manager spends more of her time trying not to make the impulsive and quick-to-anger CEO mad than taking care of her employees. This has led to the department taking on way more responsibility than should be required of them, as the jobs they end up giving Tier 1 agents to do should be done by the people upstairs that are hired (and paid much more) to do them. The Vice President of the department says he has an open-door policy but then will proceed to use private conversations to make employees feel small, like their ideas are unimportant, and will attempt to subtly make fun of them to their faces. Overall, it is a toxic environment that punishes their workers for wanting a home/work life balance, and then proceeds to claim themselves as a "call center" to hide their turnover rate. I still have nightmares from this job because of the amount of stress walking into the building caused me daily. They tell all new hires that the department is a family, and that can be true - if family is dysfunctional, deceitful, fear-mongering, and disrespectful.
