Pros
Discount. Loyal customers who are very inspired by the mission. The ability to help the community.
Cons
Drama, Inconsistent Upper Management, No Handbook (SOPs...nothing), Nobody working at Home Office is responsive (at least in a timely manner) or ever even in the office for that matter, Task Load Does Not Equate To Hours Given. There is drama at a store level, which trickles down from a District level, which trickles down from an extremely unprofessional person working within Regional. Was completely "WOW'D" by the review I saw posted recently by someone in my own district having the AUDACITY to call out another Manager that recently left the brand from our district over HEARSAY. This is the kind of thing that made this a completely disgusting place to work & the District Managers can't say or do anything about it, because they encourage it! They say things at Summits telling people if they want to stay at the brand they should get on Glassdoor and post comments defending the brand and making all negative posts harder to find. Every single time I saw my DMs, they were talking smack about each other to Store Managers and sometimes even Assistant Managers(The VDM has a LOT to say about the DM), about Store Managers to Assistants, about Assistants to Guest Leads...I've even heard of them talking smack about Store Managers to Brand Reps! They embarrassed my staff in front of guests rather than coaching respectfully. They have built such a negative environment that every single day when I walked into my store, my only goal as a manger simply had to be to try to undo the damage that they had done. Reaching out to HR was useless, as they go months without answering. They also have been known to share private conversations with DMs as a "heads up" which only makes it harder for those that are seeking help. I have proof that my DM walked out of my store with a copy of my letter to HR in her purse--a letter that HR never bothered to discuss with me. The company is corrupt and does not at all operate like anyone who values their people should. Have experienced first-hand and heard peers' experiences about the company disrespecting their family lives, marriages, and even threatening their children! Unprofessional doesn't even begin to touch it! Turnover is HIGH & for all the right reasons. Stay away.
