Pros
Fun people at times because most people are college aged (could also be a downside). The work sucks but you can trauma bond with your friends about it.
Cons
- You basically sell phone calls so understand that that's the job - Work is really repetitive and at times mind numbing - Senior management is incredibly out of touch with people on the ground. VPs worship upper management and its really strange and disconnected - Managers will micromanage you like no other. Understand that that is the type of working environment you are in - You are expected to work 8-6 (often staying later and responsive to emails/phone calls throughout the day/weekend) everyday. Fridays are WFH - Company is really inflexible. You have to always tell your team where you are/what you are doing if you are leaving your laptop (except to go to the bathroom). You are expected to log everything on your cal too - Over 50% of my starting class left in the first 8 months. They have such a retention issue.