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Thank you for taking the time to leave a review! I'm glad that you're pleased with our career trajectory path. We hire candidates based on their potential to become (i) Managers running sizable teams after two years, (ii) VPs leading multi-million-business-units after five years, and (iii) senior firm leaders in a multi-thousand employee high-growth business after eight years.
I hope I've addressed your concerns below:
Regarding our feedback culture, I'm sorry to hear you've found our culture of feedback toxic as we give and receive feedback in the spirit of personal growth and professional development. While hearing constructive feedback can sting a little for anyone (including myself!) we actively train managers in how to provide fair and actionable feedback that benefits rather than hurts the recipient. We also make it a point to provide positive feedback as well and while I would hope that was also part of your experience, I'm sorry to hear it wasn't. We ask everyone to provide feedback to their managers (including our co-CEOs and myself) because feedback (like this) helps everyone better themselves, regardless of how senior they are. You are right, we do ask our employees to write Glassdoor reviews but we never tell or ask them what to write or ask they be positive. We greatly value the feedback we receive in the office and online.
Regarding salary: Our financial compensation package includes three elements: base salary, incentive pay, and company growth plan - it is designed to reward personal revenue impact and longer-term skill development. The total compensation we offer Associates is competitive with the packages of the big four consulting firms. Because our Associates have more personal revenue impact than their peers at professional services firms, our total compensation is weighted more towards incentive pay, and less towards base salary.
Regarding role description: We are always looking to fine-tune our job descriptions to ensure we're attracting the right people to the associate role. As a result I respectfully disagree that the role is a consulting role and in fact we've gone to great lengths in recent years to highlight the role is NOT consulting based on feedback we've received. In fact we state very clearly that we are NOT a consulting job: we do NOT provide advice to our clients, but connect our clients with experts who have the knowledge our clients seek.
Regarding hours: Delivering terrific client experiences takes great care, time and work. However, we try our best to help team members have flexibility within these requirements and consistently hear feedback from our team members that the flexibility we offer in the evening given our location on the West Coast affords much higher levels of flexibility than those in consulting or banking. Our roles can be demanding and while we can't say work life harmony is one of the hallmarks of the role, we certainly try to make it work!
Thanks for taking the time to share your perspective.
Sloan, SVP, San Francisco