Pros
• Great people -- fun company culture, everyone is smart and hard-working and you'll make lifelong friends • Lots of opportunity and autonomy if you're willing to buy-in -- there are no hand-outs! You have to work hard and prove to your trainers/managers that you deserve the next responsibilities by embracing a growth mindset. • Great skill development - client management, negotiation, persuasive and challenging communication, upselling services and products, fostering business relationships, closing major deals, training other individuals, etc. I'm 24 years old and have trained 3 associates in my tenure and am managing a team of 3. None of my friends at other companies can say they have anywhere close to that much people management experience at our age! I'm also managing a $2M book of business -- also something not many other 24 years olds can claim. • High performers at the company can easily make $90-100k+ annually without working crazy hours. If people are working crazy hours and feeling underpaid, they're likely not being efficient during the day! I'd be weary of those reviews.
Cons
• The role is not for everyone! You have to be a "self-starter" and WANT to do well for reasons other than your performance bonus • People who are entitled and not willing to listen to feedback and improve will not be happy here. You have to work hard and embrace feedback in order to scale yourself and unlock new opportunities like project management and training. • Mindset is everything -- it can take 1-2 rotten apples to bring down an entire team's morale. Everyone has their off-days which means there are some low points, but every day is different so you just have to move on and not let it impact you too much (resilience is arguably the most important skill you develop in the client services role)