Good benefits and pay but terrible schisms between departments. - Call Center Representative Allina Health Employee Review

The management style was punitive and a waste of resources: paper, people’s attention (away from helping customers), and especially a waste of time because the calls were all recorded. There were incentives to being a better nicer employee to patients - but not enough self care and concern for us as human beings to continually call on the reserve of empathy so integral to helping people who are sick or in danger. There was massive burn out, and long term employees acting as wedges stuck in management positions preventing “lower” employees from focusing on what’s really important.