Pros
You kind of learn new stuff if you work NOC, but its really a sweat shop for IT Its all remote now
Cons
Pay is cheap Once your department gets merged with another - all you do is change / unlock password all day. The pay here sucks I left after 3 years and got a 25,000 pay hike increase from another company. Management sucks here High turn over 30 min calls - you have to read a stupid script that takes 15 min with a user who barley knows what your asking for OT - Yup - They will work you to death You will need to kiss someone butt to advance, so always stab your cow-worker in the back. Thats okay Your direct manager dont really know tech, refer over to your L3 or pass the ticket to a angry on-call guy who hates his life because you woke him up at 3am. Its a good place to work while looking for something better. Dont stay too long, you may become a drunk or drug addict lol