Is not what they "sell" - Customer Service Representative Align Technology Employee Review

1.0
Jul 10, 2022
Recommend
CEO approval
Business outlook

Pros

WFH, free transportation, subsidized food

Cons

Very disorganized when you are on the training and nesting. They don't care if you are new, they let you on the phone by yourself because the queue is full, and they don't have enough people to support you during the nesting. You must call a phone number for permission to go to the restroom, luckily they will not say: "Go but be fast, the queue is full". If you do not take the breaks or lunch on time they warn you. This job is completely enslaved.

Explore other reviews about Align Technology

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and work life balance

Cons

No salary adjustment for where you live

3.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are great people, some who are truly wonderful.

Cons

So many org changes, restructuring events, annual layoffs, constantly being asked to do more with less, changes without data to support.

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