Great company, but needs more. - Senior Customer Service Representative Alight Solutions Employee Review

2.0
Sep 20, 2017
Recommend
CEO approval
Business outlook

Pros

Working from home, great people to work with, great PTO if you have been working for a while, 10 + years.

Cons

Benefits are lower that market standard for a benefits company. If your not liked enough, you have no opportunity to advance to a new role. Plenty of people that tell you to apply for new opportunities, but after you have an interview, lack of feedback is disturbing.

Explore other reviews about Alight Solutions

5.0
Dec 2, 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
4.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great for entry level, benefits are amazing, unlimited PTO

Cons

long hours during open enrollment, you need a ton of adaptability with company structure changes.

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