Great place to gain experience for a higher paying job - Senior Customer Service Representative Alight Solutions Employee Review

3.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home which contributes to work/life balance 401k Match Wellness program

Cons

-No transparency at lower level -No compassion for front line employees with workload -Process changes that make work harder not simpler for end-user. -Team management needs current service experience -No alignment in house with company values.

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Alight Solutions Response
2mo
Thank you for sharing your feedback. We appreciate you highlighting the remote work, benefits, and wellness programs, and we take your input regarding transparency, workload, and process design seriously as we continue working to improve the employee experience.

Explore other reviews about Alight Solutions

5.0
Dec 2, 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
4.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great for entry level, benefits are amazing, unlimited PTO

Cons

long hours during open enrollment, you need a ton of adaptability with company structure changes.

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