Been working both weekends, and most holidays! - Technical Support Representative Alert 360 Employee Review

The job teaches you to listen carefully and understand what customers are trying to accomplish. There are different situations to handle every day, which makes you better at problem-solving. You also learn a lot from coworkers. It's a work experience that makes you more patient and adaptable.

The initial training may not fully prepare new hires for every situation.

Some memebrs of the team were actually competent and capable, and the work itself had real value.

- The entire operation was disorganized from the ground up with no real structure or control. - Jobs were poorly planned and critical information constantly got lost. - Communication between departments was ineffective, leading to last minute changes and confusion. - There was no proper system for tracking responsibilities or accountability. - Tasks regularly fell through the cracks due to lack of coordination. - The same problems kept repeating with no meaningful effort from management to fix them. - Significant time was wasted trying to figure out what was supposed to happen instead of doing the actual work. - Management treated ongoing chaos as normal instead of addressing it as a serious issue.