Awful Leadership - Support Worker Alarm Funding Associates Employee Review

Entire company cares and worked hard to make sure no one lost their job due to COVID-19. We all have been able to work remotely during these uncertain times. The Health Benefits are amazing! Management team is always supportive. Never a dull moment in this job, always busy.

Different departments are not always on the same page with each other on updates and/or procedures. Difficult to remember all procedures, self made cheat sheets are necessary to make but not efficient.

Good Benefits, Good Pay. I stayed with them for 7+ years.

2 offices. 1 office did all the daily work, answered incoming calls, took payments, added/cancelled accounts, made collection calls and had to deal with the unsatisfied customers while the other office took all the credit and where able to advance. Service and Customer Care made no attempts to follow up on customer requests, they would try to make contact once and if no contact made it was then in the hands of the customer service reps that answered calls or the collections dept. New CEO came in Dec 2018 promised jobs were secured but laid off the entire customer service dept in less than a year. Cuts were made so he could afford to fly to work and stay in an apartment while keeping his home half way across the country. Only place for advancement the 7+ years I worked there was if you worked in the main office. The billing/customer serv dept was the "front line" but our ideas/suggestions where never listened to.