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      Onsite Technician / Call Center Representative - Anonymous employee Airwave Networks Employee Review

      2.0
      Mar 1, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Learned a lot about internet outages. Learned how to install a cable box. Learned how to fix satellite TV. Learned a lot of technical things basically.

      Cons

      Everything is over Skype or over the phone when it comes to speaking with management. You have to basically teach yourself things. Training for being a call center representative is over the phone. You don't have trials during the training besides role playing which made it hard when I was on my own.

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      3.0
      Sep 4, 2015
      Customer care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The environment is great. Family feel even though we work remotely. Get to work from home and set our own schedule really. If we cant work one day our manager lets us make up the hours on another day.

      Cons

      The pay. Pay is lacking. Unfortunately $10 an hour is not cutting it when the average tech support representative makes about $15 an hour, remotely. You dont get paid for the time in the beginning of your shift when you start your computer and wait for systems to load. While other companies pay you during that time if you were to walk into a call center and start your systems and even remote call centers.

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