The environment is great. Family feel even though we work remotely. Get to work from home and set our own schedule really. If we cant work one day our manager lets us make up the hours on another day.
Cons
The pay. Pay is lacking. Unfortunately $10 an hour is not cutting it when the average tech support representative makes about $15 an hour, remotely. You dont get paid for the time in the beginning of your shift when you start your computer and wait for systems to load. While other companies pay you during that time if you were to walk into a call center and start your systems and even remote call centers.