Leadership has trust issues - Anonymous employee Airwallex Employee Review

1.0
Jul 29, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

We pay roughly in line with market, one of the few pre-ipo companies in Singapore that may have potential for a US listing (but given the China background + heavy dependency on China market, I am unsure if that will go through in the current environment). Somehow (layoffs / general market being bad) we are able to pull a bunch of ex Google/Stripe/Meta/etc. talent over. Some of the people are really great. But they can't protect you from the CEO and that culture trickles down fast.

Cons

The CEO decides everything with an iron fist, fires people at whims who were performing well last cycle, will message a level 1 software engineer at 11pm on a Saturday and expect an answer within minutes. He complained that the China team wasn't at their desks at 10pm once. Very little ability to delegate effectively, thinks he needs to be involved in every minor decision which just ends up creating chaos, panic, and anxiety amongst most of the team. Culture does not reflect the quality of talent they have. The leaders in place from awesome backgrounds are not empowered to actually change or "Lead" they are hired to be yes men for the CEO, and if they try to do anything larger than that they're told to get back to their job of basically IC work. There's also plenty of extremely grey activities that have been reported on which leaders have explicitly done (do your research / googling). If Google did any of these things, it would be worldwide news with mass employee resignations. They're more interested in "looking good" than actually fixing and building a great culture. I had a friend there and didn't trust them upon accepting the job. I was unemployed at the time so may not have believed them anyways. Absolutely the worst environment I've experienced. All 5 star glassdoor ratings are definitely fake or just HR/leaders trying to pump the numbers. I could imagine, at the most, a super kool aid drinker would give maybe 3-4 stars and even that should be a small percentage. Most of my teammates would rank it as about a 2 if they were allowed to speak openly with leadership. Oh, and their leaders love consultants. If you ever wanted to work amongst a team of nothing but Bain and McKinsey people who have never built anything before but are really good at making powerpoints + internal politicing to make it look like their work matters, this is your place.

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Airwallex Response
11mo
Thank you for sharing your candid feedback about your experience at Airwallex. We value all perspectives, as they help us learn, evolve, and improve. Airwallex has been on a path of hyper-growth. To operate with the speed and alignment required, collaboration is essential, and with it comes the opportunity to engage directly with our leaders. We recognise that this fast-paced environment can be challenging, but it has been key to our success in building a global company in a short time. As we continue to scale, we remain committed to evolving our culture, empowering leaders, promoting from within, and strengthening our organisational resilience. We believe this is a natural and necessary step in our journey toward long-term success. We wish you all the best in your next role. For current employees, we encourage you to continue these important conversations with your manager or People Partner.

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Pros

1. Amazing product with strong fit in a handful of verticals 2. Team is top notch, brightest minds in fintech 3. A ton of room to grow, both for individuals and the company on the whole

Cons

1. Leadership is scattered throughout the world and has different priorities 2. Stop chasing the new shiny object and stick with what works and what got us here

5.0
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Pros

Working at Airwallex has been an incredibly rewarding experience, especially as part of the sales team. The company is in a very strong growth phase, which makes it an exciting place to be. Over the past few years, Airwallex has scaled rapidly, processing hundreds of billions in payments annually. There are clear career progression opportunities if you perform. Leadership is supportive of internal mobility, and high performers are recognized and promoted. You’re surrounded by smart, driven colleagues who are collaborative and willing to help, which creates a motivating environment day to day.

Cons

Like most high-growth companies, things can move fast and change quickly, which may not suit everyone. There can be pressure to perform given the pace and ambition of the company.

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