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Thank you for your feedback. We are sorry to hear that you are not having a great experience at Airwallex and look forward to working with you and others to make positive changes to the office.
As you are a current employee, we would also appreciate it if you would raise these concerns with a member of the leadership team, or HR, so we can address them effectively realtime.
I did want to comment on a few of the items you highlighted. We do not provide phones to employees as the majority of our communications take place across modern communication channels including Slack, WeChat, email, etc. If you are required to make external calls as part of your role, a VOIP phone can be installed at your desk.
You are correct in stating that there is some requirement to work above and beyond “typical” working hours and that there are sometimes changes in business direction. As a fast-growing business, we have to adapt often and are pushing rapidly to launch new products and improve current products. Associated with these aspirations is the need to occasionally work additional hours. If you feel the number of hours you are working is excessive, we would again ask that you address this with your manager or member of the leadership team.
A challenge for many in our “always on” world of tech is to set boundaries in relation to Slack and emails outside of hours, particularly when working in a global organisation operating across time zones. We would recommend you enlist the Do Not Disturb function when in meetings or at home trying to relax. If you still find you are being interrupted excessively during these times, let your manager or a member of the leadership team know so we can work on further solutions to address this.