-The pay is low and there is no shift differential pay since the schedules come out monthly and are advertised as “rotating”. I started work at a different time every day, and ended at a different time, the scheduling process was extremely erratic and unorganized.
-PTO doesn’t apply to the hourly employees. This is a little misleading during the hiring process, and is advertised as a perk that doesn’t exist.
-This company highly advertises the cutting edge technology of the app and web based applications. The reality is that as an operations specialist, you’re going to spend 99% of your time on the phone. You’ll be calling trying (sometimes pleading) to get drivers to take jobs, you’ll be talking to and calling pissed off customers, taking orders via phone, etc. It’s basically a customer service/call center. If you think you’re going to be doing everything on the computer, this couldn’t be further from the truth. And you will be evaluated on your “phone metrics”, how many calls you answered, how fast, what was your available time, etc.
-The evaluation system for employees is terrible. You can expect a manager to email you an excel document where you grade yourself on how you’re doing, and then receive a 5 or 10 minute conversation with your manager where they say a couple of pros/cons of what you’re doing. It feels very rehearsed, and not genuine.
-Be prepared to call in to meetings or attend training no matter when you work, or what your days off are.
-Be prepared to work all weekends, and consider yourself lucky if you have two days off back to back with no mandatory training or meetings you have to call in for.
