The only real training person we had is gone. - Mobility Specialist Aires Employee Review

1.0
Dec 7, 2022
Recommend
CEO approval
Business outlook

Pros

Flexible during the pandemic is about it.

Cons

The only real training person we had is gone. That person assisted us in our daily job, added us to the calls and sat in on our calls. That person never told us what we do wrong but told us what we could do to better our calls. You let that person go and that person was the best. Stupid move! New people coming in have no idea what they are doing because the training sucks.

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Aires Response
3y
Hello, Thank you for sharing your feedback on Aires with us. It seems that this person you referenced played a significant role in your learning process and others within your office and region. We are always sad to see an employee move on from Aires. Specific to your training concerns, in 2022 we built a Corporate Training team that spent much of 2022 focused on new hire training with some focus later in 2022 on upskilling/reskilling our more tenured employees. We continue to scale our current training processes to address skill gaps in Operations, expand the organized corporate training to other areas within the organization and drive consistent training in all regions of our company. If you would like to discuss our training process with the training team or offer your own thoughts and suggestions, please feel free to contact our training team at PeopleX@aires.com. Thank you!

Explore other reviews about Aires

5.0
Jul 18, 2025
Recommend
CEO approval
Business outlook

Pros

The good truly outweighs the bad. They are pretty flexible to make sure you have a good work/ life balance. Summers are busy, but that's expected in this industry. If are looking to just ride a clock Monday- Friday 8-5pm then this is not the place for you. You stay busy. I'm not aware of them ever having a layoff, so that speaks volumes about leadership.

Cons

I wish the heath insurance package was better/ cheaper and they provided tuition assistance, but other that's all I can think of. I also wish we received pay increases were more in line with inflation, but at least we received one.

1.0
Jan 2, 2026
Recommend
CEO approval
Business outlook

Pros

- Hybrid work culture - There were some genuine good people I worked with here

Cons

Worst IT department I have ever worked at. Weak leadership that flat out ignored concerns that were brought up and only sought to place blame instead of correcting problems when something went wrong that they were warned about multiple times. This contributed to their mindset of making every little thing "urgent" - even when it wasn't, or when other employees didn't follow proper procedures they wanted it done anyway. Toxic environment with extremely poor communication and dishonesty. Micromanagers who lied and manipulated information, constantly covering up their incompetence and inability to manage others - with an extreme lack of accountability and integrity. Would tell people to get certifications and then never empower or promote employees who got them. Just got shoveled more work onto their plates without proper training on an already small staff while they never lifted a finger to help out or defend their teams when needed. Refused to enforce established policies and instead bowed down to other managers/directors who had no business sticking their nose in IT department operations - most of whom had subordinates who could barely use a computer correctly or follow directions, then cried like a toddler until they got their way.

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