Pros
- A few junior staff genuinely try hard and bring intelligence and energy.
- Exposure to the short-term rental/property management industry.
Cons
- CEO displays erratic leadership and decisions often feel ego-driven rather than operationally sound.
- General Manager lacks basic people skills, avoids conflict, and offers little to no support — regularly deflects responsibility onto others.
- Senior managers on working visas rarely challenge the CEO’s decisions, creating an unhealthy culture of compliance over integrity.
- Commission and mark-ups are applied to almost everything — maintenance invoices, purchases, and cleaning - on top of the existing management commission charged to property owners. This raises serious concerns about transparency and ethics.
- Contractors are treated poorly, leading to low trust and strained relationships.
- Operations cannot deliver on the promises made by the business development team, leaving owners and guests disappointed.
- The most capable thinking often comes from the youngest staff, highlighting how weak and ineffective the upper management team truly is.