BEST JOB I'VE EVER HAD - Customer Service Representative Agero Employee Review

5.0
Jun 29, 2015
Recommend
CEO approval
Business outlook

Pros

The benefits are amazing, guaranteed 40 hours a week, plenty of overtime and incentives to average $30,000 a year. My site really cares about it's agents. They'll work with you and fight to keep you on as an agent as long as you do your job well and put in the effort. You have opportunities through the year to receive cash prizes, gift cards, special schedules. I have found that as long as you communicate with your management team they'll do their best to accommodate your needs. 4 months of training you become very knowledgeable and you're never on your own. The company works off of a points system 7 points vs a 3 strikes your out. I was ill for a week and was able to cluster the 7 points I would have had into 1. My advice to any employee is SAVE YOUR DR'S NOTES. This is of course a very goal and performance driven company but is it why we are one of the best and largest Agencies of our industry. You want to move up in the Company no problem. Plenty of opportunities for promotion, they PROMOTE from WITHIN before they search outside of the company for resources.

Cons

No complaints at this time

Explore other reviews about Agero

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

WFH and great culture at Agero

Cons

None that I can think of

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
1mo
Thank you for your feedback. We will share with our leadership team.
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