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      Agero

      Engaged employer

      Agero reviews

      Not all that great - Work At Home Telephone Customer Service Representative Agero Employee Review

      1.0
      Jul 16, 2022
      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from Home No commuting time No spending on gas No one physically watching over your shoulder No dealing with office drama Ability to wear whatever you want As long as computer was good enough, they would take just about anyone. Mailed headset for use Using own computer and chairs

      Cons

      Lack of training 30 seconds of between call time KIA note taking process was a ridiculous Management wanted less Customer Service, more "quickly get people info and off phone, even if they are pissed" VPN service required that if forgot to disconnect makes computer unable to connect to any site except the connection to the server

      avatar
      Agero Response
      3y
      Thank you for the feedback on cloudstrike - I have forwarded your input to the IT team for review.

      Explore other reviews about Agero

      5.0
      Jun 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      May 14, 2026
      Roadside assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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