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      Agero

      Engaged employer

      Agero reviews

      Very Unorganized Company with Rushed Training - Work At Home Customer Service Representative Agero Employee Review

      1.0
      Nov 10, 2021
      Work at home customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedules, overtime opportunities, work from home

      Cons

      Offer letter states three weeks of training, but once you accept the job, you learn that training is only for two weeks, training is very rushed to get you on the phones, 95% of the second week of training, you're taking calls from live customers, very unorganized, extremely hard to get in contact with anyone, submitted my resignation letter over a week ago and haven't heard from anyone, extreme miscommunication, everyone in leadership tells you something different

      avatar
      Agero Response
      4y
      Thank you for the feedback. There's no doubt about it - the training is intense and comes quickly. If you are feeling overwhelmed, ask for help. Our team of trainers, supervisors and HR team members are here to help when the substance or pace of the content gets too fast.

      Explore other reviews about Agero

      5.0
      Jun 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      May 14, 2026
      Roadside assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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