Worst Department at Agero - Customer Recovery Specialist Agero Employee Review

Overwhelming amount of work. The supervisors have never performed the work, so when you’re in need of help they are useless. The “Team Leads” are the only ones who have performed the actual job, and they’re reluctant to answer any of your questions at all. They expect mandatory overtime every week of no less than 4 hours because they can’t hire enough people to ensure the cases are properly handled in accordance to the service level agreements. The leadership gives you so much work that you consistently stay behind and overwhelmed. I had to begin taking anxiety medication so that I could make it through a shift. Regardless of the amount of times you tell leadership that you have too much in your plate, they do nothing to help you. For the same pay (15.00) you can work just about anywhere else without the extreme amount of stress.