Agero needs to take lessons from some other companies in customer service - Customer Service Representative Agero Employee Review

2.0
May 11, 2014
Recommend
CEO approval
Business outlook

Pros

You meet some really good people from all walks of life, make good friends, easy to understand software, and supervisors that are nice to you in front of you, but when you turn your back...

Cons

The pay needs to be better, the benefits they have you enroll in can only be changed or cancelled once a year, Agero says they promote the best agents for the positions but they only seem to promote the ones that kiss the most butt, always having "technical" issues.

Explore other reviews about Agero

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

WFH and great culture at Agero

Cons

None that I can think of

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
1mo
Thank you for your feedback. We will share with our leadership team.
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