customer service specialist - Customer Service Specialist Agero Employee Review

5.0
Sep 21, 2017
Recommend
CEO approval
Business outlook

Pros

a lot of overtime available, bonus if you make goals, 16 years of job security, they won't be going out of business anytime soon. they have 6 call centers and you can transfer your job with little effort

Cons

they hire a lot of people who don't do their jobs and don't fire them , most people get termed due to attendance issues. They say that you can move up easily but if you don't do it when you first start then don't bother later on because you'll already be making the base rate for most of the training and temp supervisor positions within your 3-4 years then it's a lateral move for more work and no more pay.

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5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

WFH and great culture at Agero

Cons

None that I can think of

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
1mo
Thank you for your feedback. We will share with our leadership team.
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