Pros
• We’re working with a product and program that has demonstrated it works – it’s good to know we’re having a positive impact on patient care processes. • Feels like we’re just scratching the surface of what we can do with this model, across hospitals, service lines, focus areas. We get to work with large and complex data sets. • Being small, we all get a strong voice in determining and improving team processes. • We hold an opportunity to wear multiple hats, instead of holding to a narrow focus. Really nice to escape the "this is your job and how you do it and don't do any other jobs" mentality found in many corporations and role descriptions. • Solid corporate and product aesthetic for the style geeks out there. • Benefits include quarterly team off-sites and professional development, as well as generous maternity/paternity leave and sabbaticals • Remote friendly
Cons
• Not a con for me, but a warning for those uncomfortable with ambiguity: this is a startup, which means there is rarely “this is how we’ve done it before” to fall back on. Need to be a self-starter and comfortable with relative autonomy to succeed here. • Task automation is lagging while we focus on new features and product lines. Currently, for Customer Success, tedious manual tasks are eating a lot of time on a daily basis. That said, I've peered into much larger companies that are way further behind on automation, so perhaps I shouldn't complain here! • “Proving” hard ROI with an educational product is difficult. This means that even spectacular results need to be resold to beneficiaries time and again - can be frustrating, as it draws focus away from our core work.