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      Aetna

      Acquired by CVS Health

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      Aetna reviews

      After Hours department - Inbound/Outbound Queue Associate Aetna Employee Review

      3.0
      Nov 11, 2019
      Inbound/outbound queue associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Don't have to start too early

      Cons

      No help with escalated calls, unable to hang up on abusive callers, management less helpful and more concerned with punishment.

      Explore other reviews about Aetna

      5.0
      Mar 21, 2025
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote is great for me

      Cons

      On phones all day, is exhausting

      3.0
      Feb 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good job for remote work

      Cons

      Bad management opportunities for employees.

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