Good people, poor management and communication - Anonymous employee Aesop Employee Review

2.0
Jan 22, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting co-workers, Products, Generous Discount/Comps

Cons

Poor management, tenured staff are obliged to train new incoming managers due to their experience. Communication from head office is minimal and inefficient. Limited opportunity for growth within the company. Lack of appreciation for staff in retail. So much of a focus on aesthetic aspects of VM they neglect to manage simple structural necessities such as rostering, communication and management of staff. Easy to get swept away in the branding and justify the lack of organisation.

avatar
Aesop Response
7y
Dear reviewer, thank you for taking the time to provide your feedback, which we value and consider an opportunity for us to reflect and improve. I'm disappointed to hear that that your time at Aesop did not match our expectations of the employee experience. I assure you this is not the way we expect anyone who has worked with us to feel, so we take your comments seriously Thank you, People Services

Explore other reviews about Aesop

5.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great team, good hours, and training provided

Cons

Busy times during the holidays

1.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Employee discount, very low income , flexible schedule,

Cons

I worked there for two years, and in December last year I was informed the store would close, which left me with no option but to resign on the same day due to the need to cover my rent. Strangely, the next day the same decision-maker announced that the store would remain open and that a new store manager would be appointed, a plan that has still not materialized after seven months. In the interim, the store has operated with interim managers and a reduced staff, while pay remains low and the culture has deteriorated, leading to ongoing turnover and a perception of practices that are not consistent with fair and respectful treatment of employees.

4
See reviews by: Helpful|Rating|Date|All