Weekend Warriors Without Reward - Customer Support Aerchain Employee Review

It’s important to clarify that weekend work at Aerchain is not a standard practice. Over the past five years, the only individuals consistently working over weekends have been our co-founders, who do so to plan effectively for the team and their goals. Occasionally, some core team members may step in during critical times, but these instances have accounted for less than 2% of all weekends. Additionally, there are rare cases, such as product releases or managing escalations, where a small number of employees may be needed, which is typical in any high-growth startup. Regarding the concern about "lining pockets," it's important to note that our co-founders and core team have consistently prioritised the well-being of our employees, often sacrificing their own salaries and forgoing hikes for years when necessary. At Aerchain, leadership compensation is closely tied to the overall team's performance, with leaders typically receiving raises that are equal to or less than the average increase given to their teams. Our approach is to ensure that the success and rewards are shared fairly across the organisation Addressing the concern about salary stagnation, we want to clarify that over the last five years, every eligible employee has received salary increases, with the exception of the COVID-19 pandemic period, during which we faced significant financial challenges (There were hardly 6 people in the team back then - only the founding team). Despite this, once we stabilised, we resumed providing salary hikes, which have often exceeded market standards, even during years of modest growth. Our priority has always been to ensure that our team members are fairly compensated for their contributions. Regarding the concern about coerced positive reviews, we want to emphasise that our focus has always been on building a high-growth company rather than on online reviews. However, we did face a situation where a small number of former employees, who left under challenging circumstances, posted negative reviews. In response, we encouraged our long-standing team members to share their genuine experiences to provide a balanced perspective for prospective employees. Our intention was to ensure that new joiners could make informed decisions based on a broader range of feedback. For those currently with us, the positive culture and work environment are well known and experienced daily. Our average tenure & the retention rate are a testament of how we take care of our employees. We sincerely wish you the best in all your future endeavours and hope you achieve great success. At Aerchain, our employees are, and will always be, our top priority. Please share any genuine feedback on culture@aerchain.io to help us improve & become better.