Pros
Cafeteria, gym, you can move up in the company provided you have a supervisor that is not afraid of the agents in the project. Have been treated fairly by all Aegis leadership and the co is way better then GC Services. From pep talk meetings to being able to talk to HR without fear of reprisal this is a great company to work for.
Cons
My supervisor seems to be afraid of confrontation. Will not name the project I work in but the agents talk on phones on the floor, watch hardcore porn and smoke weed on the weekends with the supervisor aware of it while doing nothing. At this point I think it has gone too far to even recover if the sup decided to actually do something. And the only person to blame for the project looking bad is the sup. Strong (emphasis on the word STRONG) leadership is needed and the privilege of listening to music while doing our job should be taken away immediately. Other projects do their jobs with out listening to music. If an agent has ear buds in they are on their phones. I have never worked for a less professional, has favorites on the project and ignores the rest supervisor. And I hope never to again. Currently looking for another job.