Pros
The pay was decent at first, but it didn’t stay that way. You get hands-on experience with the latest tech (more on that later). There are a few real gems among the staff. Upper management tried to improve work-life balance, but it meant slashing bonuses without bumping up base salaries at all; they pretended to care by holding a meeting but no change came about.
Cons
Upper management exhibits a profound lack of acumen in the realm of service sales. The sales and pre-sales teams are singularly fixated on securing deals, with virtually no structured handoff to the Professional Services division. Their ability to market cloud or AI solutions is severely limited unless bundled with hardware. Moreover, only a select few favored individuals are afforded the chance to deploy cutting-edge technologies, owing to their exclusive access to training. Such training, along with holidays and paid time off, remains uncompensated, as it detracts from billable utilization rates—necessitating careful consideration of one’s work-life equilibrium. Compounding this, the organization frequently commits to services for which no internal expertise exists, imposing unrealistic timelines for self-directed upskilling.
While the company was among the pioneers in embracing cloud computing, it failed to gain meaningful momentum, largely due to an entrenched emphasis on hardware sales. Similarly, though positioned at the forefront of the artificial intelligence surge, Professional Services has been deprived of formalized training opportunities. Prospects for advancement are scant if one aspires to evolve in these areas; employees often find themselves confined to narrow roles. Any requisite training must invariably occur on personal time, while sales efforts prioritize hardware, relegating services to a mere afterthought.