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Advicent Solutions

Is this your company?

Culture is great. The job isn't great. - Partner Support Specialist Advicent Solutions Employee Review

2.0
Apr 1, 2021
Recommend
CEO approval
Business outlook

Pros

In this role you are provided with the training that will get you up and running. I'm not sure how the process has changed since then but it was helpful. Everyone in the department is super helpful when you run into issues. That was definitely the highlight of the team. The company culture is laid back and everyone is nice.

Cons

In this role you can expect to be on calls most of the day. I put this here as a con because you are expected to handle calls all day while also trying to juggle cases that require your attention away from the phone. This can become worse when you are expected to take on "tasks" that would be better suited for other departments but are handled here instead. The pay is mediocre. For some reason this role is only just starting to be compensated similar to what I have found from other companies. This is really is one of those roles where you are not paid for what you can and actually do. The amount of knowledge and expertise in the day-to-day things you do in this role should have you be compensated better but you're not. Be aware of this.

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Advicent Solutions Response
5y
We are always grateful to hear positive remarks about our culture and awesome employees, so thank you for contributing this feedback. The Support department is an extremely collaborative environment and always willing to lend a hand to ensure their teammates succeed. In the Support department, the primary responsibility is to take customer calls, and at times, the volume can be heavy. Employees in this role work hard but learn a lot about our product and industry! In late 2019 we did some market adjustments to compensation and this is something that we continually monitor. As for your comment on recognition, this has been an area of focus for Advicent based on responses from a recent employee engagement survey. There is always room to do better in recognizing employees and acknowledging their accomplishments and success. Thanks again for your review!

Explore other reviews about Advicent Solutions

5.0
Sep 12, 2022
Recommend
CEO approval
Business outlook

Pros

Advicent was great - all went downhill after they were acquired by Investcloud. Majority of the team left within a few months of the acquisition (taking the great company culture along with them). Had nothing but great things to say about Advicent... Investcloud is a different story entirely.

Cons

Lack of transparency, mainly surrounding the Covid-era layoffs. To be honest, this is fairly on-par with other Covid layoffs but was one of the only cons I could think of.

5.0
Dec 24, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great people to work with. They're mostly very intelligent, fun, and willing to help you if have any issues. It may be just me but I have not seen any kind of politics being played that would reduce focus on the job. - Culture is fun and inviting. There are a lot of events and collaboration/sharing across teams and departments. - From all of my experiences, managers do everything in their power to provide employees with the necessary resources and means to do the best in their position. This is all you can really ask, you have to do the rest and work hard. - Work-life balance is extremely helpful. Per the norm, 40 hours are expected but you have flexibility in essentially choosing your hours other than core ones and being available for meetings.

Cons

- Pay is across the board lower than average. That being said, if you're an above average employee then that will not be the case. Pay is likely lower than average due to the young workforce which is primarily 1-4 years out of college. - Training: in most positions, there is not a fully developed or organized training program. This is actually a plus and minus. On one hand it teaches you to deal with ambiguous situations. But it does make some people feel uncomfortable. It does however allow the organization to find people that can thrive with minimal direction.

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