Pros
Most departments appear to have a healthier culture, with generally positive team dynamics and a reasonable level of transparency.
Cons
The Customer Success organization has significant cultural challenges. Turnover within this team is consistently high, which suggests deeper leadership issues rather than individual performance problems. Feedback raised in employee reviews appears to go unaddressed, and there is little evidence of meaningful change over time. Leadership practices within this department often feel driven by favoritism and insecurity, with behavior that ultimately undermines team morale and trust. While this style may deliver short-term results, it is not sustainable and has led to long-term damage in engagement and retention. Re-evaluating Customer Success leadership and investing in a healthier management approach would likely benefit not only the team but the broader organization.