Pros
Good amount of vacation time and often let out early on holidays. Communication is mostly open by email and during meetings. Some of the supervisors and managers are top notch people. The Executive Director is one of the staff, as he was once a case manager. The location is good in Center City and is near Reading Terminal Market.
Cons
Social services pay scale is average for field, but still low in comparison with other work. Little room for advancement, especially if you don't have a Bachelor's or Master's degree. A person without a bachelor's or master's can never be promoted in the agency, no matter how long they've worked. The upper management is tenured for life, which means that their incompetence and lack of updated skills must be tolerated. Turnover is relatively high at the agency.