Pros
•Work from home opportunities •Decent benefits (could still improve) •Holiday pay for mostly all holidays with the day off on that day or your choice of another day.
Cons
•Pay is not good, very low hourly $$ with barely any growth in pay. Merit increases are insulting $.10-$.35 approx (this is for someone with perfect performance that goes above and beyond.) Budget between departments is different and unfair. •No overtime pay for most departments even when working overtime. •Many employees have been abruptly let go(fired) and this still has not created a bigger budget for current employees. •Changes are constantly made to the process we follow that don’t make sense, are not explained and make things harder on employees(as a pilot program that can last months.) •Agents are moved around like a heard of sheep not knowing where we are going, and being involuntarily demoted to a lower department. •The company preaches the heart and the dollar sign but there is no heart for the employees, no care, we speak up and are not heard or given options. •Does not offer courses for development into higher positions. •Demotions are common regardless of being loyal to the company for years and you are involuntarily moved throughout departments. •Leadership is a fast turnover and you go through several managers and this discourages building trust or relationships. •Leadership is not attentive to the Slack chat used between employees when help is needed making work from home harder. •Company chose to make an astronomical investment in a Ai program called Cresta that has done nothing good but just replace leadership, making it harder on everyone! •No bonus’s (actually hush hush only some teams unfairly & secretly received one while others did not) WE ALL DID THE SAME WORK! •Took away the $100 Amazon gift card they gave yearly for Christmas that most really look forward to(the last two years) •No Christmas Party for the last couple years and zero events to celebrate and recognize the employees.
