Ace is the place;) - Sales Ace Hardware Employee Review

4.0
Jun 12, 2008
Recommend
CEO approval
Business outlook

Pros

The hours are more family friendly than a big box store. There is a small town feel to these stores, where you have a chance to get to know the regular customers.

Cons

The biggest downside is working 3 weekends a month and the pay is lower than the big box stores. There is also an expectation from customers that every employee has an exhaustive knowledge of every department. While most of us have a general knowledge of every department, explaining how to re-wire or re-plumb a house is beyond many of us lowly sales people (yes, people get really mad and treat you like you are an idiot, it's frustrating).

Explore other reviews about Ace Hardware

5.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

Very good place to work

Cons

None at all very nice place

1.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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