Best Retail job I've had - Sales Associate/Cashier Ace Hardware Employee Review

4.0
Nov 1, 2016
Recommend
CEO approval
Business outlook

Pros

I was hired at Ace Hardware while a customer, I didn't know the manager was on the floor and ended up having a lovely chat with him, ending in being invited back for an interview. The training was basic and simplistic, I was put on the cash register and only mastered that. It took nearly 8 months of part time work to actually begin learning more about the store and step outside of my comfort zone. The employees were all wonderful, and I had plenty of time to ask questions and get to know the store and merchandise. The management team at my store were pretty coordinated and easy to get along with.

Cons

Raises at my store were rare. On my hire I was told 'never', but upon asking other coworkers they said 'six months' usually they saw something. Being a fairly low wage, it was difficult to give commitment to them for full time. The lack of in-depth training hindered my ability to advance myself so asking for a raise would be more respected.

Explore other reviews about Ace Hardware

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

flexible shifts fun people to work with

Cons

none that come to mind

1.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

See reviews by: Helpful|Rating|Date|All