A Strong Model Undermined by Poor Management and Shortsightedness - Client Care Representative Access Employee Review

This is very valuable feedback and I appreciate you offering these insights to me. You’re right. We can do a better job taking care of our team. We are working very hard in that regard. We are currently looking at the makeup of our team to ensure that we are properly and suitably staffed, and that the team is fairly compensated for the work they are doing. We are currently, and aggressively, rolling out some new initiatives, including building a values-based organization with lots of input from team members across the globe. We are also researching market compensation rates for the core business to ensure we are paying competitively and to help recruit and retain the best talent possible for each and every Access branch. Further, we are also creating career paths for the core business to allow for better advancement opportunities and will be rolling those out in 2016. Please know that this is a priority for us right now. I am genuinely sorry that you feel that we have lied to employees or customers. I have never - and will never - support or promote anything of the sort and would act swiftly to address and squash any actions along those lines. I am not sure when you worked here, but new this year we created and rolled out a new vision that includes creating value for our clients, team members and our community. I take that commitment very seriously and we are measuring whether or not we are creating value for those core groups – and we are making progress, but we can always do better. Your other suggestions and “Advice to Management” are well taken and have been shared with the appropriate team members here to ensure we are making the appropriate changes. Thanks again, Rob