Run! - Transportation Specialist Access Employee Review

Thanks for posting your review here on glassdoor. This one is very harsh, but I understand that this is your experience here, and, well, that sucks. I would really love to learn more about where you work specifically. There will be no retaliation for providing this information - I feel one way about the items you describe: THEY NEED TO BE FIXED and I want to address them immediately, but we operate nearly 200 facilities in 6 countries, so not every Access facility has the same situation. Regardless, your situation sounds miserable - and I am sorry to hear that, but most importantly, I want to make it better. I will certainly have our operational leadership dig in to try to find out where we are having these kind of problems, so we can solve them. We are upgrading all the scanners across the company, and are investing/have invested nearly $1M on scanner upgrades. You need equipment that works to do your job, please know that I feel strongly about that, and I am sorry to hear that you have such crappy equipment. If your manager is ignoring the items you note (incorrect client information, equipment issues, etc), then that person doesn't sound like they are doing a great job - and certainly not providing great leadership. I am begging to you reach out to me and tell me where you work. I have never, and will never, retaliate against anyone who provides feedback. My intention is simply to improve the situation. And, if you're not comfortable reaching out to me, then PLEASE reach out to HR business partner for your area. PLEASE BE A PART OF THE SOLUTION more so than posting a random review here on glassdoor. This review is helpful in highlighting many issues, but I can assure you that not every Access facility is the same and the issues you describe need to be addresses and fixed, so, PLEASE let's solve these problems together. Let me be clear, the company doesn't need "saving" as you suggest, nor does the feedback fall on deaf ears - as evidenced by the fact that I am replying to your review. We are one of the fastest growing and most profitable business services companies in the world, and we invest everything back into the company to support future growth because, as I have said many times, growth provides opportunity. Thanks, again, for posting your review here, and I hope to hear from you (ralston@accesscorp.com), Rob