Good Company to work for - Customer Success Manager (CSM) Abnormal AI Employee Review

Amazing Product Strong leadership Easy to sell

Fully remote Loose on structure

While pay IS competitive there were a few employees that were well underpaid even at the level they were at. Pro's - are that they educate you to use AI, the overall people team is great.

There was a shift in leadership last Fall and there have been cultural changes and not great ones. People are promoted without having the right experience required for the job aka senior manager roles. It seems like everyone is not happy and wants to leave. It is just a matter of time until turnover happens. There has been too many promises broken, broken leadership communication which results in a lack of trust, some managers are now micromanaging and it comes across as they fear for their jobs. They want to IPO which is great but ousting the entire GTM leadership sales team and head of people around the same time raised eyebrows.