If it quacks like a duck. - Support Worker Ability Plus Disability Services Employee Review

Most of the team are lovely.

Management is a cesspool of bullying and enabling toxic behaviours. They straight up ignore any concerns raised and will find a way to shift accountability for their actions so they’re never at fault, even when they don’t give their workers the agency to make decisions without them. They hold you accountable for working the way previous management told you to work if it’s no longer correct but won’t tell you that the process has changed. The participants and the support workers all suffer for this. Some staff will also be given internal promotions, so they can become the scapegoat for the previous persons mistakes. Yes, that’s right. Once one senior person makes too many mistakes, a new person will be brought in to take accountability for all of them, and will subsequently be fired.

Can say no to shifts that don’t align with your schedule

They never stop calling and texting to ask you to do shifts that you’ve said you are not available for many times. All hours of the day, it is constant, they do not respect or listen to what you are saying. They send people who do not care to clients that just want to sit on their phone and not actually help the people whose house they are in. They hire basically anyone and the quality of staff is extremely low, they don’t do nearly enough vetting of staff being on boarded to ensure a high level of care will be given. Clients constantly upset with people coming into their home and not being respectful