Pros
Products and services have the potential to tremendously assist the healthcare industry with daily Medicare admittance and billing tasks. Workplace culture is easy going, casual, and a number of employees care deeply about performing their job effectively and efficiently.
Cons
Although product potential is high, many of the aspects of the main product is being molded to suit lines of businesses for which it was not intended. Company's main focus is sales; there is a general sense of turning blind eye to known issues. Customer importance and retention not of importance until account becomes critical and at risk of cancel. Customer support department does their best in spite of rapid turnover, intermittent re-organization of the department, and general feeling of under-appreciation. All training is learn as you go, ask questions, not much as far as legitimate documentation for supporting products, and no formal training despite employee requests. Lack of communication within and between departments.