Can feel hostile - Remote Customer Service Representative Abbott Employee Review

2.0
Jan 18, 2025
Recommend
CEO approval
Business outlook

Pros

Great pay, great benefits, big company so there is lots of opprotunity to try another role.

Cons

The roles at abb require support and collaboration from different teams. The culture of ABB is rude and condescending. Most customer service reps are snappy and so is the managers that work in customer service all have bad temperment towards coworkers. Even members of HR are rude. The culture is to be rude, so if you are a profressional whom wants to remain professional at work, be ready to be constantly provoked with rude responses. Dont bother reporting because HR, the managers all are rude as well so they will see no issue in the poor level of internal communication and response.

Explore other reviews about Abbott

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are very good compared to other companies

Cons

Deadlines can be very aggressive

2.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• Strong brand and market position • Talented individual contributors and subject matter experts sprinkled throughout the organization • Opportunity to work on products that impact many patients

Cons

These comments reflect experience within Abbott Diabetes Care. • Culture can feel political and risk-averse, with difficult issues often addressed indirectly rather than transparently • Decision-making is slowed by multiple layers of management, many of whom appear focused more on managing upward than enabling teams and execution • Long-tenured management structures can create limited accountability, discourage new ideas, and make modernization difficult • Some leadership styles feel hierarchical and dismissive of dissenting viewpoints, making it risky to challenge the status quo • Strategic thinking and decision authority are concentrated among a relatively small group of senior leaders, creating bottlenecks and limiting innovation • Office environments and ways of working often feel outdated compared to more modern organizations • Organizational responsiveness can be frustratingly low. Routine requests, decisions, and communications often require multiple follow-ups, creating unnecessary delays and reducing accountability • Promotions and performance assessments often lack transparency, leading employees to question whether advancement is based on impact, visibility, DEI, or internal relationships • Employees navigating significant career or life transitions may experience varying levels of support, visibility, and development opportunities, making career continuity and progression feel less predictable than they should be

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