Avoid at ALL costs - Anonymous employee Abbey Support Employee Review

1.0
Jan 25, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no pros whatsoever. In 20 years I have never worked somewhere as bad as this.

Cons

The owner will speak to you like muck and will dress you down regularly in front of the whole office (even if you do the right thing). Occasionally you will be, subtly, threatened with your job. You must log all your jobs into an excel spreadsheet because the company are too cheap to buy service desk software. The atmosphere in the office is horrendous, apart from engineers answering calls everyone sits in silence and in fear of being shouted at. Its pointless getting to know anyone here (although the people were nice) as people don't stick around very long. The other review (written 4th Jan 2017) is completely accurate and hits the nail on the head. You'll notice that the response by the company to try and discredit the review doesn't address any of the "factional inaccuracies", because its right.

Abbey Support Response
7y
It is a shame people can put anonymous posts and devalue this feedback; not to mention hide the fact we suspect they were employees who only stayed with the company for a couple of days. The author and the previous feedback contributor have a number of things in common. Hopefully this response will help potential candidates judge whether we are the right company for them. Both comments were written by individuals who felt from their experience they deserved a living off our hard working team rather than make a meaningful contribution to the company. They neglect to mention that in their short tenure they either lost a new client or failed to deliver a simple project that a junior engineer could have done on their first assignment, had poor time management, or expected to be told how to do their job step-by-step. They seem to struggle to enter timesheets with coherent comments into billing excel sheet, which clients could understand. Obviously, our analogy of “a restaurant that needs all hands working together to deliver a great product with good service at a good price point” (otherwise it loses customers and hence staff/business will not survive) was too complex for them to understand. We welcome staff who are not looking for a free ride, but instead want to grow and prosper with the company.

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