Great company but stressful work - Motor Claims Handler AXA Employee Review

3.0
May 16, 2022
Recommend
CEO approval
Business outlook

Pros

Everyone at AXA are lovely to work with. The culture element of the company is great.

Cons

Training is poor. New members get thrown into the deep end. Constantly adding new targets to an already heavy workload. Focus on extra tasks instead of dealing with your own work. Constant phone calls and not much off line work

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AXA Response
4y
Thanks for taking the time to leave a review. I can see you have some thoughts on what you feel needs to be improved in your business area; remember to share those thoughts with management via the staff survey (pulse) or directly with your line manager?

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5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

The pension fund is better then expec

Cons

It is a stressful job with a lot of costumer

3.0
Jan 28, 2026
Recommend
CEO approval
Business outlook

Pros

Strong work–life balance: Working hours are generally reasonable, and personal time is respected. Stable and reputable company: AXA is a well-established global organization with long-term stability. Clear processes and governance: Well-defined procedures help reduce ambiguity and manage risk effectively. Global exposure: Opportunity to work with international teams and align with global standards. Professional working environment: Emphasis on compliance, ethics, and accountability. Learning opportunities: Access to training, documentation, and structured knowledge resources. Predictable workload: Less firefighting compared to fast-paced startups.

Cons

Slow decision-making: Multiple approval layers can delay execution and innovation. Limited flexibility in processes: Strong governance may feel restrictive for employees who prefer autonomy. Compensation growth can be gradual: Salary increases and promotions may be slower compared to startups or tech firms. Change management can be conservative: Adopting new tools or approaches often takes time. Bureaucracy: Documentation and compliance requirements can feel heavy at times. Innovation pace varies by team: Some teams move faster than others depending on leadership and region.

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